If you’d like to leave Preloved Bazaar, you can ask us to close your account from Settings ▸ Account. Scroll to the bottom and choose Request account closure. You can add a reason if you’d like — it helps us improve.
It’s a request, not an instant delete
Closing an account is handled by our team rather than at the press of a button, so we can make sure nothing is left unfinished. Once you send the request, we’ll review it and remove your account and listings for you, then confirm by email.
Finish anything in progress first
Because one account both buys and sells, we can’t close it while you still have things on the go. You’ll be asked to wrap these up first if you have:
- orders still in progress as a buyer — they need to be completed, cancelled or refunded;
- funds still being held from a sale that haven’t been released to you yet;
- an open dispute.
Once those are resolved, your closure request will go through. If you have money in your connected Stripe payout account, withdraw it before you ask to close, so nothing is left behind.
Changed your mind? Just carry on using your account as normal — a request only takes effect once our team actions it.
