Terms of Use

Last updated: 2 June 2026

These Terms of Use (“Terms”) govern your access to and use of Preloved Bazaar, the online marketplace at prelovedbazaar.co.uk and any related services (together, the “Platform”). Please read them carefully. By creating an account, listing an item, making a purchase, or otherwise using the Platform, you agree to be bound by these Terms. If you do not accept them, you must not use the Platform.

These Terms should be read together with our Privacy Policy and Cookie Policy, which form part of your agreement with us.

1. Who we are, and what Preloved Bazaar is

Preloved Bazaar is a global marketplace for preloved South Asian, desi, modest and wedding fashion. We connect people who want to sell items they already own with people who want to buy them.

The Platform is operated by Preloved Bazaar Shop Limited, a company registered in England and Wales (company number 15102071), with its registered office in West Yorkshire, United Kingdom (“Preloved Bazaar”, “we”, “us” or “our”). You can contact us at hello@prelovedbazaar.co.uk.

1.1 We are a venue, not a party to your sale

This is the single most important thing to understand about how Preloved Bazaar works. We provide a venue. When you buy an item on Preloved Bazaar, you are entering into a contract directly with the individual selling it. The sales contract is between the Buyer and the Seller. Preloved Bazaar is not the seller, is not a party to that contract, and does not own, hold, inspect or take title to any item listed on the Platform.

Our role is to host listings, process payment, hold funds securely while a sale completes, and provide the tools and protections described in these Terms. We do not manufacture, import, supply or warrant any item. Each item is sold by a private individual or independent seller using our service.

1.2 Definitions

“Buyer” means a registered user who buys, or offers to buy, an item through the Platform.
“Seller” means a registered user who lists an item for sale through the Platform.
“Listing” means an individual item offered for sale, together with its description, photographs, price and postage terms.
“Sales Contract” means the contract of sale formed directly between a Buyer and a Seller when an order is placed.
“Preloved Protection” means the contractual buyer-protection scheme described in section 8, funded by the Buyer Protection fee and administered by us.
“Content” means anything you upload, post or transmit through the Platform, including listings, photographs, descriptions, messages and reviews.
“we”, “us”, “our”, “the Platform”, “Preloved Bazaar” have the meanings given in section 1.

2. Your account

2.1 Eligibility

To use Preloved Bazaar you must:

be at least 18 years old;
be resident in a country we support — buyers can use the Platform from anywhere in the world, and sellers must be resident in the United Kingdom, the United States, Canada or the European Union;
be able to form a legally binding contract; and
provide accurate registration information and keep it up to date.

2.2 One account, both roles

Preloved Bazaar is a community where people both buy and sell. Every registered account is automatically able to sell as well as buy. You do not create a separate “seller account” — the same account you use to shop is the account you use to list items. When you register, you become both a potential Buyer and a potential Seller, and these Terms apply to you in whichever capacity you are acting at the time.

2.3 Keeping your account secure

You are responsible for keeping your login details confidential and for everything that happens under your account. Tell us promptly at hello@prelovedbazaar.co.uk if you believe your account has been accessed without your permission. You may not transfer or sell your account to anyone else.

3. Listing items for sale

3.1 What you may list

Preloved Bazaar is for preloved (second-hand or previously owned) South Asian, desi, modest and wedding fashion and related items. Listings should reflect the focus of the marketplace and be items you own and have the right to sell.

3.2 One unique item per listing

Every listing is for a single, unique item. Stock is fixed at one. When an item sells, the listing automatically becomes unavailable. You cannot list multiple quantities of the same item under one listing — each item you want to sell needs its own listing with its own photographs and description.

3.3 Accurate descriptions and photographs — your “as described” responsibility

As the Seller, you are legally responsible for the accuracy of your Listing. You must:

describe each item honestly and completely, including its true condition, size, brand, materials and any flaws, marks, alterations or repairs;
use your own genuine photographs of the actual item, clearly showing its real condition; and
not mislead buyers in any way, whether by what you say or by what you leave out.

When you sell to a Buyer, you are giving an undertaking that the item matches its description. This “as described” obligation is the backbone of trust on Preloved Bazaar, and it is the basis on which a Buyer can raise a problem under Preloved Protection (see section 8). An item that arrives significantly different from how it was described is “not as described”, and the Seller is responsible for putting that right.

3.4 Prohibited and restricted items

You must not list anything that is illegal, that you do not own or have the right to sell, or that infringes anyone else’s rights. In particular, the following are strictly prohibited:

Counterfeit, replica or “inspired-by” designer or bridal items — fakes of designer labels, replica wedding or bridal wear, and any item passed off as a brand it is not;
Misrepresented authenticity — claiming an item is genuine, designer, handmade, antique or of a particular origin when it is not;
Misrepresented cultural or religious garments — falsely describing the authenticity, provenance or religious status of a cultural or religious garment;
any item whose sale would breach UK law, intellectual-property rights, or the rights of a third party.

We may remove any Listing that breaches these rules without notice, and we may suspend or close accounts that repeatedly or seriously break them (see section 13). Selling counterfeit goods is a criminal offence in the UK, and we cooperate with the relevant authorities where appropriate.

4. Buying, and the Sales Contract

4.1 How a purchase works

Items are sold on a Buy Now basis at the price shown (Sellers may also accept offers where that option is available). When you complete checkout and your payment is taken, a binding Sales Contract is formed directly between you (the Buyer) and the Seller for that item.

To repeat the point in section 1.1, because it changes your legal rights: your contract of sale is with the Seller, not with Preloved Bazaar. We facilitate the transaction, take and hold payment, and administer Preloved Protection, but we are not the seller of the item.

4.2 Why this is a private (consumer-to-consumer) sale

Most sellers on Preloved Bazaar are private individuals selling their own preloved items. A purchase from a private seller is a consumer-to-consumer (C2C) sale, and the law treats it differently from buying new goods from a shop or business:

The Consumer Rights Act 2015 — which gives you rights to goods of satisfactory quality and fit for purpose — applies only when you buy from a business. It does not apply to a private sale between two individuals.
There is no statutory 14-day “cooling-off” right to change your mind on a private sale. The 14-day cancellation right under the Consumer Contracts Regulations 2013 applies only to purchases from a trader, not from a private individual.

What a private-sale Buyer is entitled to, by law, is that the item is “as described”. If a Seller describes an item inaccurately, that may be a misrepresentation and the Seller is responsible for it.

4.3 What you get instead: contractual Preloved Protection

Because the usual consumer protections do not automatically apply to private sales, Preloved Bazaar gives every Buyer a contractual protection scheme called Preloved Protection, funded by the Buyer Protection fee and set out in full in section 8. It covers two situations: an item that does not arrive, and an item that arrives not as described. This protection is contractual — it is something we provide to you as a condition of using the Platform — and it is generally more generous and easier to use than chasing a private seller through the courts. It is not, and does not claim to be, a statutory consumer right.

5. Payments and fees

5.1 How you pay

Each item’s price is shown, and charged, in the Seller’s own currency (for example pounds sterling, US dollars, euros or Canadian dollars, depending on where the Seller is based). Preloved Bazaar does not convert currencies and charges no currency-conversion fee. If the item is priced in a currency different from your card or bank account, your own bank or card provider performs the conversion and may apply its own exchange rate and fees, over which we have no control. You can pay by card, by digital wallet (such as Apple Pay), or by Link (Stripe’s saved-payment service). The payment methods available at checkout are provided and controlled by Stripe and may change from time to time. Payments are processed by our payment provider, Stripe; by paying, you also agree to Stripe’s applicable terms. We do not store your full card details.

5.2 The Buyer Protection fee

On each purchase, the Buyer pays a Buyer Protection fee, shown at checkout as “Preloved Protection”. The fee is £0.50 plus 5% of the item price (calculated on the item subtotal; postage is not included in the fee calculation). This fee funds the Preloved Protection scheme described in section 8 and is retained by Preloved Bazaar. It is added to your order at checkout so you always see it before you pay.

5.3 Seller payouts

Sellers do not pay a fee to list items, and Preloved Bazaar charges no selling commission. A payment-processing fee does apply: when a sale completes, a per-sale processing fee charged by our payment provider (Stripe) is deducted from the Seller’s payout, and the Seller receives the item price and any postage they charged less that fee. The processing fee depends on the Seller’s country and is currently 2.9% + £0.30 in the UK (sellers in other countries pay the equivalent rate in their own currency). Payouts are made to the Seller’s connected Stripe Connect Express account (see section 6). To receive payouts, a Seller must complete Stripe’s onboarding, which includes Stripe’s identity and bank-account checks. Until a Seller completes onboarding, their funds are held safely and paid out automatically once onboarding is finished; nothing is lost in the meantime.

6. How we hold money: escrow and payout timing

6.1 Why we hold funds

When you buy an item, your payment is not sent straight to the Seller. Instead, it is taken by Stripe and held in Preloved Bazaar’s Stripe account until the sale has completed successfully. This is the heart of buyer protection: holding the money means that if something goes wrong — the item never arrives, or it is not as described — the funds are still available to put things right rather than already in the Seller’s pocket.

6.2 When the Seller gets paid

Funds are released to the Seller only after both of the following have happened:

the Seller has dispatched the item and entered a tracking number; and
a holding window has passed — 7 business days as standard, reduced to 3 business days for trusted sellers (see section 6.3). Business days are Monday to Friday.

Once the holding window passes with no unresolved problem, the funds are transferred to the Seller’s connected Stripe account and the order is marked complete. If a Buyer raises a problem under Preloved Protection before release, the funds stay held while we look into it.

6.3 Trusted sellers

Established sellers benefit from a shorter holding window. A Seller becomes a trusted seller, with funds released after 3 business days instead of 7, once they have completed 10 shipments on the Platform. This rewards a proven track record while keeping new sellers within the longer protective window.

7. Shipping and delivery

7.1 The Seller arranges postage

Postage is arranged by the Seller. Each Listing carries a flat postage price set by the Seller for that item. If a Seller sets no postage price, postage for that item is free. You see the postage cost before you pay.

7.2 Buying more than one item from the same seller (bundles)

If you buy several items from the same Seller in one order, you are not charged the sum of every item’s postage. Instead, postage for the bundle is charged at the highest single item’s postage rate in that order. This makes buying more than one item from a Seller fairer and cheaper.

7.3 Tracking is required

Sellers must dispatch promptly and enter a valid tracking number when they mark an item as shipped. Tracking is what arms the protection timeline and what eventually releases the Seller’s payment, so it protects everyone. Sellers choose their own postage method; Preloved Bazaar does not require any particular carrier.

7.4 If the Seller never ships: automatic day-7 refund

If a Seller has not dispatched an item and entered tracking, we send the Seller a reminder, and if the item still has not been shipped, the Buyer is automatically refunded in full on day 7 and the order is cancelled. You do not need to chase this — the protection runs automatically. (For an item that was shipped but turns out to be a problem, use Preloved Protection in section 8 rather than waiting for the no-ship refund.)

8. Preloved Protection — buyer protection on every order

Preloved Protection is the contractual buyer-protection scheme that comes with every purchase, funded by the Buyer Protection fee (section 5.2). It is a contractual protection we provide; it is not a statutory consumer right, because purchases on Preloved Bazaar are private C2C sales (see section 4.2). It is designed to be straightforward and fair.

8.1 What it covers

Preloved Protection covers you in two situations:

Item not received — you paid for an item but it never arrived; and
Item not as described — the item arrived but is significantly different from the Listing (for example wrong size, wrong item, undisclosed damage or flaws, damaged in transit, an empty parcel, or not matching the photographs).

8.2 How to report a problem

If something is wrong with your order, open a problem report from your order before the funds are released to the Seller. Tell us what is wrong and provide supporting evidence — for a “not as described” claim, clear photographs of what you actually received are the most useful thing you can give us. You can raise a problem while the order is in progress, on hold, or recently completed.

8.3 How a dispute is decided

When you raise a problem, we notify the Seller and give them the chance to respond:

The Seller has 48 hours to respond to the problem.
If the Seller does not respond within 48 hours, the dispute is ruled in the Buyer’s favour.
If the Seller does respond, we review what both sides have said, together with the Listing and the evidence, and we decide the outcome.
Where a refund is due, the refund is reviewed and issued by Preloved Bazaar, and the corresponding held funds (escrow) are released back to the Buyer rather than paid out to the Seller.

Because we hold the funds until a sale has safely completed, we are usually able to put a valid problem right directly — by refunding you from the held money — without you having to pursue the Seller yourself.

8.4 The limits of Preloved Protection

Preloved Protection covers items that are not received or not as described. It does not cover a simple change of mind: as a private C2C purchase, your order does not carry a statutory 14-day cooling-off right (section 4.2), and “I no longer want it” is not, on its own, a basis for a refund. It also does not cover normal, accurately disclosed signs of wear on a preloved item, or differences a reasonable buyer would expect from the description and photographs provided.

9. Refunds and reversals

Where a refund is due — whether through Preloved Protection, the day-7 no-ship rule, or a cancellation — it is processed as follows:

Refunds are made to the Buyer’s original payment method.
If the Seller’s funds are still held in escrow, we simply cancel the pending payout and return the money to the Buyer.
If the Seller has already been paid out, we reverse the corresponding transfer from the Seller (in proportion to the refund) to fund the Buyer’s refund. Sellers agree to this reversal as a condition of using the Platform.
On a full refund, the item price, any postage you paid, and the Buyer Protection fee (section 5.2) are all returned to you in full. On a partial refund, the Buyer Protection fee is refunded in proportion to the amount refunded. Refunds are made to your original payment method.

10. Seller obligations and tax

10.1 Your responsibilities as a Seller

As a Seller you must: describe and photograph items accurately (section 3.3); only list items you own and are entitled to sell; dispatch promptly and enter tracking (section 7.3); respond to any problem within the 48-hour window (section 8.3); and deal with buyers honestly and fairly.

10.2 Tax is your responsibility

You are responsible for your own tax. Whether your selling activity gives rise to any tax liability — including income tax — depends on your individual circumstances, and it is for you to understand and meet any tax obligations you have to your local tax authority (for example HM Revenue & Customs in the UK, the IRS in the US, the CRA in Canada, or your national authority in the EU). Preloved Bazaar does not give tax advice.

11. Conduct, communication and content

11.1 Keep transactions on the Platform

You must complete sales through Preloved Bazaar. You must not use the messaging tools, or any other contact, to arrange or complete a sale off-platform in order to avoid fees or the protections in these Terms. Taking a deal off-platform removes Preloved Protection and the security of held funds, and is not permitted.

11.2 Acceptable use

You must not use the Platform to:

post or send anything unlawful, harassing, abusive, threatening, discriminatory, defamatory or obscene;
post or send content that is illegal under the UK’s online-safety laws, or that facilitates a criminal offence;
impersonate anyone, or misrepresent who you are or your connection with anyone;
upload viruses or malicious code, scrape the Platform, or interfere with its operation or security; or
infringe anyone else’s intellectual-property or other rights.

11.3 Your content, and our right to act on it

You keep ownership of the Content you post, but you grant us a non-exclusive, royalty-free licence to host, display and use it for the purpose of operating and promoting the Platform. You are responsible for your Content and confirm you have the right to post it. We operate the Platform’s messaging and listing tools responsibly and in line with our duties under UK online-safety law, and we may remove any Content, and restrict, suspend or close any account, that breaches these Terms or the law, including content that is illegal or that we reasonably consider harmful. We may also provide reporting tools and act on reports we receive.

12. Our liability

Nothing in these Terms limits or excludes any liability that cannot be limited or excluded by law — including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or any other liability that the law does not permit us to exclude.

Subject to that:

We provide a venue. Because the Sales Contract is between Buyer and Seller (section 1.1), we are not responsible for the items themselves — their quality, safety, legality, authenticity or fitness for any purpose — nor for the acts or omissions of any Buyer or Seller. The Seller, not Preloved Bazaar, is responsible for the item they sell and the description they give it.
The protections we do provide are those expressly set out in these Terms, in particular Preloved Protection (section 8) and the day-7 no-ship refund (section 7.4).
The Platform is provided on an “as available” basis. We work to keep it running reliably but do not guarantee it will be uninterrupted or error-free.
We are not liable for losses that are not reasonably foreseeable, or for business losses (such as loss of profit or opportunity) where you are using the Platform other than as a consumer.

12.1 Indemnity

You agree to be responsible for, and to reimburse us for, any loss, claim or cost we reasonably suffer arising from your breach of these Terms, your Content, the items you sell, or your misuse of the Platform.

13. Suspension, termination and closing your account

We may suspend or close your account, remove your Listings, or withdraw your access to the Platform if you breach these Terms, if we are required to by law, or to protect the Platform and its community. Where it is reasonable to do so, we will tell you why.

You may stop using the Platform at any time. If you wish to close your account, contact us at hello@prelovedbazaar.co.uk. We may need to keep your account open, or settle outstanding matters first, where you have live orders, funds still held in escrow, or an open dispute, and we may need to retain certain information after closure to meet our legal obligations (for example tax and record-keeping duties), as described in our Privacy Policy.

14. Changes to these Terms

We may update these Terms from time to time — for example to reflect new features, or changes in law or how the Platform works. When we make a material change, we will update the “last updated” date and, where appropriate, let you know. Your continued use of the Platform after a change takes effect means you accept the updated Terms.

15. Governing law and how to contact us

These Terms, and any dispute arising out of them or your use of the Platform, are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction.

If you have a question, a complaint, or need to raise a problem with an order, contact us at hello@prelovedbazaar.co.uk and we will help. Preloved Bazaar Shop Limited (company number 15102071) has its registered office in West Yorkshire, United Kingdom; our full business identity and complaints route are set out on our Legal page.