Preloved Protection is the cover that comes with every purchase on Preloved Bazaar. It’s there to give you peace of mind when buying preloved pieces from individual sellers, so you can shop with confidence.
What it covers
- If your item doesn’t arrive. If nothing turns up, you can report a problem and we’ll help sort it out, including a refund where it’s due.
- If your item isn’t as described. If what arrives doesn’t match the listing — faulty, damaged or not what was shown — report it and we’ll help put it right.
- Your payment held securely. Your money is processed by Stripe and held safely until your item is on its way, rather than going straight to the seller.
- Buyer and seller support. If something doesn’t go to plan, we’re here to help both sides reach a fair outcome.
What it costs
Preloved Protection is a small fee added at checkout: £0.50 plus 5% of the item price (postage isn’t included in the calculation). You’ll see it listed clearly as “Preloved Protection” in your order summary, so there are never any surprises. And if your order is refunded, this fee is refunded in full too.
Your first order is on us: the Preloved Protection fee is waived on your very first purchase — and you’re still fully covered, exactly the same as any other order.
Good to know
- It covers every order on Preloved Bazaar — nothing to opt into.
- The fee is per order and shown before you pay. If you’re buying from a seller in another currency (US$, € or CA$), it’s shown and charged in that currency.
- Protection covers items that don’t arrive or aren’t as described. As this is a marketplace of individuals, there’s no general change-of-mind returns right — so it’s worth checking the photos, size and condition before you buy.
In short, Preloved Protection is what makes buying preloved on Preloved Bazaar safe: your money is held, your item is covered, and we’ve got your back if anything goes wrong.
