If something’s gone wrong with an order, or a seller’s behaviour concerns you, we want to know. The quickest way to raise it is through the order itself.
Reporting a problem with an order
If your item hasn’t arrived, isn’t as described, is damaged, or you suspect it isn’t genuine, open the order and choose “Report a problem”. Pick the reason that fits under “What went wrong?”, add detail in “Tell us more”, and submit. Your report goes to the seller, who has 48 hours to respond, and we’ll email you with updates.
This is also the right route if a seller’s conduct is part of the problem — for example a misleading listing, a possible counterfeit, or a seller who won’t post your item. Explain it clearly in “Tell us more” so we have the full picture, and our team can review it.
If a seller asks you to go off-platform
If a seller asks you to pay or chat outside Preloved Bazaar, don’t — and tell us about it through your order report. Keeping everything on the platform is what allows Preloved Protection to apply.
What we do with reports
We take reports seriously. We review the order, the conversation and any evidence, help both sides reach a fair outcome, and act on sellers who break our rules. The more detail and any photos you provide, the faster we can help.
You don’t need to have bought something to flag it: every listing has a quiet Report this listing link, and each seller’s store page has a Report this shop link. Use those if something looks wrong before you buy — and the order’s Report a problem flow once you have.